TN5 CoWorking, 2 The Hall, Turners Green Road, Wadhurst TN5 6TR
We’re open Monday – Friday, 8.30 a.m. – 5:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Shipping costs include the cost of shipping & packaging. The shipping costs depend on the order value and the delivery method chosen. We offer free delivery in the UK on orders over £75 & EU/US orders over £100 or local pickup from our office in Wadhurst, East Sussex.

Destination Value of the order Shipping cost
United Kingdom Tracked Delivery £4.95
Europe Tracked Delivery £10.50
Rest of World Tracked Delivery £15.00

Shipment tracking
Once your order has been shipped, you will receive an email with a tracking code for your package. You can check the shipping status of your package.

At the moment we use PayPal to take payment, we can also take Stripe Payments if you prefer or for wholesale we can supply invoices and arrange a Bank Transfer for larger orders.

Is Buying On-Line Safe?
Because we use PayPal & Stripe we never hold your card details and we can refund payment easily if required, of course we hope you love our products and won’t need a refund!

Because each item is made to order the process from making to delivering can take 7-10 working days from the order and then shipping can be anything from 5 – 15 days depending on the item and where it is going. We try and given accurate time scale on each item but please also allow for holidays and weekends. We hold smaller items in stock so these may arrive a little bit quicker. We are based in the UK so international orders will take longer depending on the final destination. Each garment will indicate the average time to make and ship your item.

Do You Ship Internationally?
We offer worldwide shipping, sadly we cannot take responsibility for any import duties and taxes incurred for the delivery or returns.

International delivery – When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-3 weeks.

At AK Collection, we are 100% committed to protecting the privacy and security of our customers and site visitors. We totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line through our contact form.

How we use your information

We use your information in a number of different ways — what we do depends on the information. Please read our full Privacy Statement for full details.

Because each item is made to order we send your order to the factory that makes that particular garment for us. We wait 3 hours during the working day to allow for any incorrect orders or cancellations and then the process starts. First the fabric is printed and then the garment is made.

This process from making to delivering can take 7-10 working days from the order and then shipping can be anything from 5 – 15 days depending on the item and where it is going. We try and given accurate time scale on each item but please also allow for holidays and weekends. We hold smaller items in stock so these may arrive a little bit quicker.

We are based in the UK so international orders will take longer depending on the final destination.

If you are not sure on the size please check the size chart with each garment or contact us before placing the order so we can advise on materials and fit of garments.

Your will receive an electronic confirmation and emails will be sent updating you on shipping.

Send us an email

For wholesale or customer enquiries please use the form below.